We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Candle and Wax Melt Information
9 oz. glass candle:
Our 9 oz. candle comes in a hexagon glass jar. You can expect *45+ hours of burn time from your candle with proper care and maintenance.
Because all of our candles are handmade, we cannot guarantee that they will look exactly like the photo. The color and dice placement will vary slightly. You will get random dice with random numbers, but you are always guaranteed a natural 20 on top of your candle.
8 oz. candle:
You can expect a burn time of *25-40 hours. There are no dice and no dye in our tin candles.
4 oz. candle:
You can expect a burn time of *15-20 hours. They are no dice and no dye in our tin candles.
Our snap bars include 1.8 ounces of wax.
Wax Dice Melts:
Our dice wax melts come with 7 dice, and approximately 1.6 ounces of wax
(Each die is hand glittered on each side of the die)
We recommend starting with one piece of the snap bar/ dice and then adding another piece each time you would like to refresh the scent.
All of our candles are handmade so you can expect each candle to vary slightly. This applies to the color of the dice, placement of the dice, and the wax seal.
* Burn times are approximate and may vary based on maintenance and altitude.